Privacy Policy

1. Who we are

Shawnte' Williams Virtual Assistant ("I," "me," "my") provides remote administrative support to business owners and executives, including calendar and inbox management, chat support, travel coordination, appointment setting, research and related services.

This policy explains what information I collect, how I use it and your choices. It covers my website, virtualassistshawnte.netlify.app, and my services.

Contact: snwilliams1028@gmail.com

2. Information I collect

Information you give me. When you book a discovery call through Calendly, email me or become a client, I may collect your name, email address, phone number, business name and details about the support you need.

Client information used to deliver services. While working for you, I may be given access to your calendars, email, messaging apps, travel and booking accounts, documents, and customer or contact information. This is handled under Section 5 and the confidentiality terms in the Terms of Service.

Information collected automatically. My website is hosted by Netlify, which may log basic technical data such as IP address, browser type and pages visited. The site loads fonts from Google Fonts, which may receive technical information such as your IP address when your browser requests them. This website also uses Google Analytics to help me understand how visitors use the site.

3. How I use information

• To respond to your inquiries and schedule calls
• To arrange an insurance or investment professional introduction you request, with your permission
• To provide, manage and improve my services
• To send invoices, receipts and service-related messages
• To keep records required for taxes and business operations
• To protect against fraud, misuse or legal claims

I do not sell your personal information. I do not send marketing emails unless you have asked to receive them, and you can opt out at any time.

4. Who I share information with

I share information only as needed to run my business, with service providers such as:

• Calendly for scheduling discovery calls
• Email and productivity providers such as Google Workspace or Microsoft, as used for your engagement
• Netlify for website hosting and Google Fonts for website typography
• Payment and invoicing providers identified in your client agreement or payment instructions
• Project and communication tools agreed for your engagement

For insurance or investment referrals, I share your contact information with a licensed professional only with your permission to make the introduction. Any information you subsequently give that professional is subject to their own privacy practices.

These providers have their own privacy policies. I may also disclose information if required by law, court order or to protect my legal rights.

5. Client data and confidentiality

Information you share with me to perform services remains yours. I will use it only to perform the services you request, will not disclose it to anyone except as you direct or as needed to carry out the work, and will limit access to what is necessary.

I recommend you give me access through shared or delegated access features, or a password manager, rather than sending passwords by email or text. When our work ends, I will stop using your accounts. Data return or deletion arrangements and timing are set out in your written client agreement, subject to applicable law and records I must retain by law. You may request return or deletion by email.

6. Cookies

My website itself does not require an account. The site uses Google Analytics for website usage measurement. Third-party services linked from the site, such as Calendly, may set their own cookies. Their policies apply when you use those services.

7. Data retention and security

I keep information only as long as needed for the purposes above or as required by law. I use reasonable safeguards such as strong passwords, two-factor authentication where available and secured devices. No method of transmission or storage is completely secure, so I cannot guarantee absolute security.

8. Your choices and rights

You may ask me to access, correct or delete the personal information I hold about you, or to stop contacting you, by emailing snwilliams1028@gmail.com. Depending on where you live, you may have additional rights under state or other privacy laws, and I will honor valid requests as required.

9. Children

My services and website are intended for businesses and adults. I do not knowingly collect information from anyone under 18.

10. Third-party links

My site links to outside services such as Calendly. I am not responsible for their content or privacy practices.

11. Changes

I may update this policy from time to time. The effective date above shows the latest version, and continued use of my site or services means you accept the update.